NOTES & RETURN POLICY
Thanks very much for your business! We want you to enjoy the character and beauty that comes with reclaimed wood, and we do our best to ensure that our wood products are of the highest quality, but it is impossible to eliminate all the risks associated with using reclaimed wood. Before incorporating reclaimed wood from The Timeless Material Co. into your project, please review the disclaimer.
VARIATION & DEFECT:
Reclaimed wood may have certain aged characteristics including but not limited to: colour variation, nail holes, mortise pockets, insect holes, staining from previous hardware, tapering, wane (not squared) yet all these variations contribute to it’s vintage character. These imperfections should be expected as part of the character and beauty of reclaimed wood. Due to primitive machinery used at that time, when we reuse that material, the dimensions can vary from one end of the timber to the next. Appearances of reclaimed wood can also vary from board to board even if it is from the same lot. Our imagery and samples are shown so one can see the general type and quality of the products. These samples do not represent that the products would necessarily conform to the sample. Our reclaimed wood has not been certified as structurally sound by a certified grader.
NAILS & OTHER OBJECTS:
Reclaimed wood comes from buildings that have been disassembled. Therefore, there exists the possibility of nails and other objects in the wood. The Timeless Material Co. does not guarantee reclaimed wood to be free of metal, dirt, or other contaminants. Precautionary measures such as the use of safety goggles, mask, gloves etc. are recommended when cutting and milling reclaimed wood.
Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product.
Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and cracks as it adjusts—this is not a fault, but a natural occurrence within the fibres of a natural product. We advise you to keep the product in consistent, stable conditions to minimize the effects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to a heat source such as a radiator or oven will go a long way to ensuring the longevity of the product.
No returns are accepted. All sales are final.