FAQ'S

ARE YOU OPEN TO THE PUBLIC?

Absolutely! Our fully staffed retail showroom locations in Waterloo and Southampton have thousands upon thousands of reclaimed wood components, architectural salvage items and custom furniture reference materials.

DO YOU BUY MATERIALS FROM THE PUBLIC?

We typically derive the majority of our own material from our vertical integration with Kieswetter Demolition. Through their on-going demolition efforts we are kept well-stocked with an ever-growing variety of construction components, lumber, and architectural salvage. 

 

There are however certain things we can never get enough of such as grey exterior barnboard, highly desirable full house sets of doors, or very unique items. If what you have meets that criteria, please feel free to fill out our contact us form and if we're interested, you'll hear from us.

DO YOU MAKE CUTS ON THE SPOT?

Yes! We can usually provide simple cross cuts on planks or barnboard and rough chainsaw cuts on timbers for no extra charge during normal business hours. Any of the other milling services may require the full 4-6 week wait time depending on current volume of custom orders.

DO YOU CHARGE FOR DESIGN SERVICES?

Our design expertise and services are included in our custom quotation process. We can rely on our growing catalogue of past projects or start from scratch on yours. Services include three-dimensional renderings and in store consultations to select appropriate material and finishing options.

DO YOU PROVIDE CUSTOM MILLING SERVICES?

Yes, both locations do provide milling services. We are able to crosscut, rip, plane, laminate and sand most of our reclaimed lumber stock and also provide finishing services in Waterloo. 

 

For more complex or larger scale quotations we can require up to a week to quote and formalize that agreement in a custom order form to be signed prior to beginning the project. A 50% deposit is also required and lead time is usually 4-6 weeks. For more detail visit our Custom Furniture Section.

 

WILL YOU TAKE DOWN MY BARN/BUILDING?

Our sister company Kieswetter Demolition will be able to help you with demolition requests. Please feel free to click the link below to contact their estimation staff.

DO YOU DELIVER?

We do offer delivery service and shipping options for large quantities. For the local smaller scale deliveries we charge a rate of $1.75/km both ways provided we can send the driver only. This would also include assembly should it ease the delivery to send the piece in components.

 

Should you need us to send an extra set of hands it will be billed on an hourly rate. Larger volumes and distances are treated on a case by case basis and we have local contacts with both shipping and logistics firms to handle every aspect of the job.

 

Conversely, we are also happy to work with your chosen carrier and can provide more detail as to dimensions, estimated weight and loading specifics.

CAN YOU COMPLETE CUSTOM WORK USING MY MATERIAL?

There are many unknowns when working with reclaimed wood and we control as much of the process as we can from reclamation through finished product to minimize the risks of damage to our machines and materials not to mention danger to our staff and customers. We do not wish to accept the liability and risks of using customer provided materials.

CAN YOU COLOUR MATCH MY FLOOR OR EXISTING FURNITURE?

We offer a handful of Osmo finishes that are tried and true on our variety of reclaimed species and textures and can make recommendations based on your specific project to best complement existing finishes. 

 

If you would like the DIY experience, we carry a wide range of Osmo Natural Wood Oils and finishing applicators for you to complete the finishing yourself. 

WHERE IS YOUR ONLINE INVENTORY?

Although we do have some of our larger architectural salvage items catalogued in that section of our website, the general inventory can turn over so quickly it makes keeping an up to date listing impossible. Feel free to contact us via this form if you have specific items you're searching for.

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